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Quality Professionals Council
RE: Group Discussion on Measurement Systems/Business Metrics
WHEN: Friday, February 8, 2008 (7:30 Networking, 8:00-9:30 Discussion)
WHAT: MACNY Quality Professionals Council invites you to a group discussion regarding business metrics and measurement systems. The purpose of this council meeting will be to share ideas, experience and examples of business metrics used by member companies with a goal of expanding everyone’s awareness of effective metrics, tools for development and reference to additional information.
WHO: Anyone responsible for developing and delivering business metrics
HOW: The scope of this session will include: • Group listing of business metrics used today by category (45 min) o Management / Financial Performance o Business Development / Contracts o Customer Satisfaction o Product/Service Quality o Process/Operational Performance o Supplier Performance o Employee Satisfaction o Other categories/metrics • Tools, Formats & levels of automation survey (15 min) • Levels of reporting survey (5 min) • Self-Assessment Results (5 min) • Summary recommendation discussion (5 min) • Illustration: Examples of dashboards • Reference: Where to find Additional information • Handout: Dashboard tool comparison article • Reference: Key Process Indicator (KPI) concepts
Presentation by Tom Kinsella, SRCTec, Inc.
Measurement Systems Self Assesments (download) Dashboard (download)
This will be a group discussion so attendee participation is highly encouraged. Please come prepared with examples of the types of metrics used in your organizations. Also, attached is a SELF-ASSESSMENT form. Please complete and bring with you to the session. We will attempt to plot where we stand as a group of companies.
Results from our discussion will be captured, integrated into the presentation and shared with participants.
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