Home > MACNY Councils > Quality Professionals Council > Quality Professionals Council - Helpful Links

Quality Professionals Council - Helpful Links

The following ISO/QS/Quality Related Web Sites that may be useful for quality professionals. Please note that these web links are provided as an informational resource and should not be considered as an endorsement by MACNY or the Quality Council.

ISO/Quality System Related Sites

• International Organization for Standardization (ISO)
• ISO 9001 In Plain English
• BSI's ISO9000 Technical Committee 176 site

Quality-Related Specification Ordering Links

We used ISO 9004:2000, Quality Management Systems - Guidelines for Performance Improvements, as the primary reference document for our overview presentations. This document includes the entire 9001:2000 text and provides insight and ideas companies should consider as they approach registration and business process improvement. We recommend the members purchase this document. It is available from the ASQ. You can get to the ordering page by following these hyperlinks:

Title		Member/Non-member Price
ISO 9000:2000 (Includes 9000, 9001, & 9004) Cat. No: T2100		$96/$120
ISO 9001:2000 only (Cat. No. T2101)		$ 40/$50
ISO 9004:2000 only (Cat. No. T2104)		$ 40/$50

Statistics/Design Of Experiments Links

• QFD Institute
• StatSoft.Com's Statistical Text Book
• Duke University's SPC Software Links
• Air Academy Associates (6 Sigma Training)
• Focus Corp's (Korea) Links of SPC Software
• QI Macros (Excel expansion application for SPC and Problem solving templates such as Ishikawa diagrams, etc.)

Quality Organizations

• American Society for Quality
• NIST Malcolm Baldrige Quality Program

On-Line Magazines

Quality Digest : See their extensive ISO Information Links (Registrar & Registered company databases, etc.)

Quality Magazine : Wesley Iverson's July 2002 Editorial on the argument to "Eliminate ISO 9000" (Suggested by Network member Bob Swiecki)

Manufacturing Center : The QM section Nov-Dec '01, has an interesting article titled 'Shifting Focus' comparing ISO 9001 1994 to 2000. (Suggested by Network member Bob Swiecki)

Training & Registrar Resources

• American Quality and Environmental Group Training & Consulting : Contact: Johanna Vaught (aqedallas@aol.com)
• Excel Partnership
• International Auditor and Training Certification Association (IATCA)
• Intertek Registration Services Contacts: Martin L. Cyr (mcyr@ITSQS.com) or Tim Butler (tbutler@ITSQS.com)
• Quality Management International, Inc. (QMI) Trainers, Auditor and Registrar services (Note: This site includes an overview for establishing QMSs in a flow-chart format.)
• Plexus Corporation
• The Leadership Factor (Customer Satisfaction Measurement) Contact: Ellen Nichols(ellenjn@earthlink.net) 
• Underwriter's Laboratories Registration Services

Miscellaneous Links

• Gore Laboratories Metrology Links
• Intertek Testing Services

Recommended Books/Reference Guides

"Customer Satisfaction Measurement Simplified: A Step-By-Step Guide for ISO 9001:2000 Certification", by Terry G. Vavra, ASQ press ($40/$32 members) or Amazon.Com ($40) (Recommended by member Steve Sleight)

The Leadership Factor's books on Customer Satisfaction Measurement (Contact Ellen Nichols (ellenjn@earthlink.net) for domestic (USA) costs and orders. Mention the MACNY ISO/QS Network!)

Books related to QC

Lean Principles

• "Lean Thinking", by James P.Womack and Daniel T. Jones
• "The Goal", by Eliyahu M. Goldratt and Jeff Cox
• "The Visual Factory", by Michel Greif
  

The Memory Jogger - A Pocket Guide of Tools for Continuous Improvement (By GoalQPC.com)

An Audit Of The System - Not Of The People (By QualityPursuit.com)