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Improving IT’s Value to Business: IT Organization Process Framework Instruction & ITIL Foundation Certification (ISO/IEC 20000) – Day 3 of 4

March 17, 2017 @ 8:30 am - 3:30 pm EDT

Program Overview:

“A company’s information technology tools are only as useful as its IT staff’s ability to deploy and sustain them.”

This course is designed for all members of the Information Technology (IT) workforce: technicians, developers, system engineers, project managers and IT managers. The course objectives are to:

  • Describe the overlooked role that IT professionals have in creating business growth opportunities, operating efficiencies and customer satisfaction
  • Develop an understanding of the 5-stages of the ITIL IT Service Management lifecycle of strategy, design, transition, operations and continual service improvement
  • Introduce the twenty-six processes that underpin the 5-stages of the IT Service Management lifecycle
  • Prepare the student to sit for the ITIL Foundation Certification Exam

This course differs from other technology certification programs in that ITIL addresses how the IT organization delivers business value to the company. ITIL training provides guidance to IT managers on how to align IT processes, investments and initiatives with business goals and enable their achievement.

The ITIL Foundations course gives the student a complete, high-level model against which to assess their organization’s current state, define an improved future state, and build a roadmap to achieve that future state.

Topics Covered:

Module 1: Business Focus

  • Understanding the relationship between business operations and IT processes
  • Five stages of the IT Service Management Lifecycle

Module 2:  Strategy Processes

  • Strategy, Finance, Service Portfolio, Business Relationship, Demand Management

Module 3: Design Processes

  • Design, Capacity, Availability, Security, Continuity, Performance Management, Supplier Management, Service Catalog

Module 4: Transition Processes

  • Transition Planning, Change Management, Change Evaluation, Knowledge Management, Validation & Testing, Release and Deployment, Configuration Management

Module 5: Operations Processes

  • Access, Request, Event, Incident, Problem Management

Module 6: Continual Service Improvement

  • Seven-step Improvement Process

Who should attend this course?

  •  Members of the IT community who want to develop a broader knowledge of best practices for planning, developing, deploying and operating a company’s IT systems and infrastructure
  • IT managers who want to improve the quality, cost and efficiency of their company’s IT assets, organizations and suppliers

Dates/Times:  Friday, March 3, 10, 17, and 24, 2017 from 8:30 AM to 3:30 PM

Location:  MACNY Headquarters

Cost:  $1,750/MACNY Members; $2,000/non-members; $1,575/Individual Members

Facilitator:Paul Fitterer

Paul has an extensive understanding of the relationship between business performance and IT in the Industrial Business Sector. He has held positions of Global Vice President/CIO for Ingersoll Rand’s Security Technologies Sector and Vice President/CIO for Marietta Corporation. As a principal with IT Performance LLC his focus is on establishing IT Performance in Central New York as a manufacturing executives’ IT planning, decision support and IT organization performance improvement consultancy.

He holds B.S. and M.S. degrees in Computer Science from Virginia Polytechnic Institute and Rensselaer Polytechnic Institute respectively, with executive management training at the Harvard John F. Kennedy School of Government, High Performance’s Systems Thinking Program and the University of Connecti­cut School of Business.

Paul is a certified ITIL Expert, ISO 20000 Consultant Manager, and Project Management Professional (PMP). He is a member of the Society for Information Management, the Project Management Institute, and the Manufacturing Association of Central New York. He is retired from the U.S. Navy with 26-years of combined active and reserve service in the field of information technology.

Details

Date:
March 17, 2017
Time:
8:30 am - 3:30 pm

Costs

MACNY Member : $1750

Non-MACNY Member : $2000

Individual Member : $1575

REGISTER NOW NON MEMBER REGISTRATION

Venue

MACNY Headquarters
5788 Widewaters Parkway
Syracuse,NY13214United States
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Phone:
3154744201
Website:
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