Program Overview:

This practical, interactive training program is designed to provide quality and operating professionals with an understanding of the processes and techniques that lead to root cause analysis and effective corrective action. The course presents the context and the tools for determining the root cause of nonconformances which will allow for the implementation of effective corrective action. Presented through case studies and group workshop exercises, this course will strengthen your ability to take the fundamental step for continual improvement.

Course Outline:

• Introduction
• ISO and Corrective Action
• The Plan Do Check Act Cycle
• An 8 D Approach to Corrective Action
• Correction, root cause analysis and corrective action
• A Tool Box for Corrective Action – five basic tools for success

Facilitator: Tara McInerney
Tara has provided quality and environmental management training, auditing and implementation services to industries for over fifteen years. She has hands-on experience developing ISO 9001, AS9100, ISO 13485, and ISO/TS 16949 Quality Management Systems (QMS) and ISO 14001 Environmental Management System (EMS). She trains management teams, cross-functional implementation teams, internal audit teams. As a Quality Manager for a national engineering firm, she was directly responsible for the implementation of an ISO 9001QMS, which culminated successful registration of 23 divisions across the country. Since starting her own firm over 11 years ago, she has provided ISO 9001 and ISO 14001 support to over 36 manufacturing and service organizations. Tara’s knowledge and expertise in both Quality and Environmental Management Systems adds value to organization’s by integrating common elements for more efficient, effective systems. She holds a Bachelor of Engineering degree from Manhattan College and is an ASQ-Certified Quality Auditor.

Cancellation by Registrants:

Registrants cancelling less than 48 hours (or close of business Friday for a Monday course) prior to the start of the seminar/class; will be billed for the entire cost of the program.  “No shows” will be billed in the full seminar/class fee which can be applied toward a future class.  Substitutions may be made at any time.