MACNY is pleased to announce the promotion of Marisa Norcross to Chief Operations Officer. Marisa started this new role at the end of 2023.

Reporting directly to the President & CEO, the Chief Operations Officer serves as a key member of MACNY’s Executive Leadership Team. In this position, Marisa will play a critical role in the refinement, design, and integration of organization-wide, cross-team systems and processes to ensure alignment and increased operational efficiency. She will provide direct oversight of MACNY’s member services (including events, training, and membership development), and the marketing and communications department.

MACNY President & CEO, Randy Wolken, shares, “We are excited to announce Marisa’s promotion to Chief Operations Officer. Marisa is an exceptional leader and asset to our team. Her ability to refine and streamline our operations is invaluable to our team and directly impacts the delivery of our services to MACNY members and the community. In this new role, Marisa will continue to be instrumental in the development and success of our organization.”

Norcross joined MACNY in 2014 as Membership Coordinator, later moving into expanded roles including Member Relations Manager, Communications Manager, and Chief Digital Officer. She has a Bachelor of Science degree from Le Moyne College in business analytics and marketing and currently serves as a board member of the CNY Diaper Bank.